ek888 FAQ — All your questions answered in one place

No. Each person is allowed only one account. Attempting to create multiple accounts using the same phone number, email, or device puts all accounts at risk of being banned and any deposited funds may be forfeited.

on the login page Click the "Forgot Password?" option. An OTP or reset link will be sent to your registered phone number or email. Use it to set a new password. If the issue persists, contact our support team via live chat.

Yes. If you'd like to close your account, contact support. We recommend withdrawing your full balance before doing so. You can also use self-exclusion as part of responsible gaming if you need a temporary break.

ek888 supports deposits and withdrawals via mobile banking and e-wallets. You can view the available payment options in the Payment section of your account after logging in. New payment methods are added regularly.

Minimum deposit and withdrawal amounts may vary depending on the payment method. Log in and check the Payment section, or ask support for the latest figures. Generally, the minimum deposit is quite low — making it easy for new members to get started.

Most withdrawal requests are processed within 15 minutes to a few hours. First-time withdrawals or larger amounts may take a bit longer due to KYC verification — typically completed within 24 hours.

Deposits typically arrive in your account within a few minutes. If yours hasn't shown up after 15 minutes, contact support with a screenshot of your payment or your transaction ID and they'll sort it out quickly.

ek888 does not charge any additional fees for deposits or withdrawals. However, your mobile banking provider or e-wallet service may apply their own transaction fees — this depends on the policies of the respective provider.

ek888 offers slots, bingo, fish games, and much more. In the game lobby There are hundreds of games, with new titles added regularly. Each game has its own features and pay table.

Yes, many games offer a demo or free play mode where you can learn the rules and features without risking real money. Winnings in free mode cannot be converted to real funds — you'll need to deposit to win real money.

If you get disconnected mid-game, in most cases the game will resume from where you left off once you reconnect. However, some games may count the round as completed. If you experience any issues, contact support with a screenshot.

RTP stands for Return to Player — it's the percentage of total money wagered on a game that is paid back to players over the long run. For example, a 96% RTP means that for every 100 BDT wagered, an average of 96 BDT is returned. Keep in mind this is a long-term average — every spin is completely random.

Complete your registration as a new member and make your first deposit — the welcome bonus will be credited to your account automatically. For full details on the bonus amount and terms, Promotions page here.

A wagering requirement is the number of times you must bet the bonus amount before you can withdraw it. For example, a 10x wagering requirement on a 100 BDT bonus means you need to place a total of 1,000 BDT in bets before withdrawing. Terms vary for each bonus.

Yes, most bonuses have an expiry period — typically between 7 and 30 days. If the wagering requirement isn't met before the bonus expires, it will be automatically forfeited. The expiry date for each offer is listed on the promotions page.

ek888 has a referral program. If you refer a friend who successfully registers and makes their first deposit, you can earn a bonus. For full terms and conditions on the referral bonus, on the Promotions page available.

Yes. ek888 uses 256-bit SSL encryption. Your personal information is never sold or shared with third parties. For more details, please see our Privacy Policy here.

You can activate self-exclusion from the "Responsible Gaming" section in your account settings. Options range from a 6-month break to a permanent account closure. No promotional messages will be sent during this period. For more details, Responsible Gaming page here.

Change your password immediately. If you're unable to log in, contact support — they will temporarily lock the account and investigate. Have your registered phone number and email ready for identity verification.